Blue Frog

When Dream Steam staff reached out to these contacts about their services, they had to ask a series of questions to understand what each potential customer was requesting. This resulted in reps spending extra time reaching back out to customers for information that could have been gathered up front.

Additionally, Blue Frog noted that considering the form was present on every services page, the number of submissions was very low. This suggested that it could be beneficial to review the placement and style of the form as well.

For Dream Steam, the most important function of the form was to gather as much information as possible about a prospective project without creating a large form that would disrupt users’ experience of the page and create an obstacle to conversion. Dream Steam’s services are very diverse, each of which requires different information.

Blue Frog’s solution was to implement a chatbot on each service page. Each chatbot pursued a line of questioning that focused on the individual service featured on its page. The bots would gather the information Dream Steam’s staff needed for calculating estimates and reaching out to potential customers. This solution would increase the amount of information gathered during a conversion, streamline Dream Steam’s back-end process, and prevent drastic alterations to the service pages styling.